Po ok Privacy Policy — Your Data Is Protected

When you open an account or use our services on po ok, we collect certain information. This falls into two categories — what you provide directly, and what we collect automatically.

Information you provide directly:

Automatically Collected Data:

• Device Information: Your device model, operating system, and browser type.
• IP Address: Your IP address at the time of connection, used for security verification.
• Usage Patterns: Pages visited and time spent, games played, and login activity.
• Cookie Information: Session and preference data from the site's cookies.

Po ok collects your data for specific purposes. Each purpose is clearly outlined below:

• Account Management: To handle registration, login, password resets, and keep your account secure.
• Transaction Processing: To process deposits, settle withdrawals, and maintain transaction history.
• Identity Verification (KYC): To verify your identity for legal compliance and fraud prevention.
• Customer Support: To resolve your issues and handle any complaints.
• Service Improvement: To analyze usage patterns and improve your gaming experience.
• Legal Obligations: To fulfill requests from government or regulatory authorities.
• Fraud Prevention: To detect suspicious activity and protect both the platform and its users.
• Notifications & Offers: To send you relevant promotions and updates with your consent.

Po ok never sells your data to advertisers and will not use it for marketing purposes without your consent.

Po ok maintains multiple layers of security to keep your data protected. Our security measures are detailed below:

• SSL/TLS Encryption: All site communications are secured with 256-bit SSL encryption, keeping your data safe from interception.
• Database Encryption: Sensitive data at rest is kept in encrypted form.
• Two-Factor Authentication (2FA): Additional verification options are available when logging into your account.
• Firewall Protection: Advanced firewall systems are in place to block unauthorized access.
• Regular Security Audits: Third-party security experts conduct regular audits.
• Restricted Access: Only authorized personnel can access specific data.

Po ok uses cookies and similar technologies on its website to help improve your browsing experience.

Cookie Types:

• Essential Cookies: These are essential for the site to function properly. They are used for login sessions and security verification and cannot be disabled.
• Functional Cookies: Remembers your preferences such as language settings and theme. Your choices are saved even after you close the site.
• Analytics Cookies: Helps us understand which pages are used most. Data is collected anonymously.
• Security Cookies: Used to prevent fraud and defend against cyberattacks.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some features on the site.

Po ok does not sell your data. However, limited information may be shared with trusted third parties to keep our services running.

These third parties operate under strict confidentiality agreements and may only use your data for specified purposes.

Po ok's services are strictly for users aged 18 and above. We do not knowingly collect any information from minors.

• Age is verified at the time of registration.
• If any user is found to be under 18, their account will be suspended immediately.
• Any data collected will be deleted immediately.
• If parents believe their child has created an account, please contact us at support@pook.im.

Po ok does not store your data indefinitely. Each type of data has a defined retention period.

• Account Information: Retained for the lifetime of your account and for up to 5 years after closure, as required by law.
• Transaction History: Retained for up to 7 years, as required by financial regulatory law.
• KYC Documents: For up to 5 years after account closure.
• Log Data: Automatically deleted after 12 months.
• Support Conversations: Retained for up to 3 years.

Once the retention period ends, data is securely deleted or anonymized.

Po ok primarily serves users in Bangladesh. In some cases, data may be processed on servers in other countries for technical service purposes.

• High-level protection is ensured for all international data transfers.
• Data is processed only through contracted and trusted service providers.
• Data is encrypted during transfer.
• We comply with local laws and international data protection standards.

Po ok may update this privacy policy when necessary. We will notify you of any changes.

• For major changes, advance notice will be sent to your registered email and phone.
• The "Last Updated" date on this page will always reflect the most recent revision.
• Continued use of the site after any changes constitutes your acceptance of the updated policy.
• If you do not agree to the updated policy, you may request that your account be closed.

If you have any questions, complaints, or requests regarding this privacy policy, please get in touch with us. po ok's privacy team is always ready to help.

• Email: support@pook.im
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Responses are typically provided within 24–48 hours

When submitting a data request, please contact us from your registered email or phone number so we can verify your identity promptly.