Po ok Terms & Conditions — In Plain English

These Terms & Conditions (hereinafter "Terms") apply to the use of the po ok platform (pook.im) and all its services. po ok is an online gaming and betting platform offering Sports Betting, casino games, lottery, and other entertainment options for users in Bangladesh.

These Terms & Conditions have been prepared in accordance with the applicable laws of Bangladesh. Any disputes will fall under the jurisdiction of Bangladeshi courts.

• Po ok reserves the right to modify these Terms & Conditions at any time.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated terms.
• If you have any questions about our terms, reach out to us at support@pook.im.
• The English version of these terms and conditions is the original and legally binding text.

To open an account with po ok, you must meet the following requirements. These conditions are in place to protect both users and the platform.

• Age Restriction: You must be at least 18 years old to register. A national ID or passport may be requested for age verification.
• One Account: Each person may register only one account per mobile number, email address, and device.
• Accurate Information: Your name, phone number, and email must be accurate and belong to you. Providing false information may result in account closure.
• Password Security: Keep your password strictly confidential. You are responsible for all activity on your account.
• KYC Verification: Identity verification (KYC) is mandatory before withdrawals above a certain amount.

By registering, you confirm that you are using po ok's services voluntarily and with full awareness — not under any pressure or inducement.

The following rules apply to all deposits and withdrawals on po ok. We want every transaction to be fast, secure, and hassle-free.

Deposit Methods:

• Deposits can be made directly via bKash, Nagad, and Rocket.
• Minimum deposit amount is ৳100.
• Deposits are generally credited to your account instantly.
• Only deposit from a mobile banking account registered in your own name.

Withdrawal Policy:

• Minimum withdrawal amount is ৳500.
• Withdrawals can only be made to the same mobile banking number used for the deposit.
• Large withdrawal amounts may be held pending KYC verification.
• Withdrawals are typically processed within 1 to 24 hours.
• Additional verification may be required for suspicious transactions.

Here are the key rules to know before participating in Sports Betting, Live Casino, and other gaming sections on po ok.

• Bet Confirmation: Once a bet is confirmed, it cannot be cancelled or changed unless po ok expressly permits it under special circumstances.
• Odds Changes: Odds may change before or during a match. The odds in effect at the time a bet is confirmed will apply.
• Match Cancellation: If a match or event is cancelled, the related bet will be voided and the amount returned to your balance.
• Technical Issues: If a bet is left incomplete due to a server or connectivity issue, po ok's decision will be final.
• Max Bet: Each event or game has a maximum bet limit. Bets exceeding this limit will not be accepted.
• Minimum Bet: Minimum bet amount is ৳20.

Live Casino games use a Random Number Generator (RNG) that is fully unbiased and verifiable. Every game outcome is entirely random and never predetermined.

Po ok regularly offers a range of bonuses and promotions. Please read the specific terms for each offer carefully before use.

• Welcome Bonus: New members will receive a welcome bonus on their first deposit. To withdraw this bonus, specific wagering requirements must be met.
• Wagering Requirement: Each bonus comes with a wagering requirement (e.g. 5x, 10x), meaning the bonus amount must be wagered a set number of times before withdrawal.
• Bonus Expiry: Each bonus has a set expiry period. Any unused bonus will be forfeited once it expires.
• Multiple Bonuses: Multiple bonuses cannot be used simultaneously unless explicitly permitted.
• Cashback: Weekly cashback is credited directly to your main balance and can be withdrawn with no wagering requirements.

Po ok is committed to maintaining a fair and secure gaming environment. The following activities are strictly prohibited and will result in serious action.

• Account Sharing: Sharing your account credentials with others or playing on someone else's behalf is strictly prohibited.
• Bots & Automation: Using automated software, bots, or scripts for betting or gaming is strictly prohibited.
• Match Fixing: Any betting connected to match-fixing or attempting to influence the outcome of a match is strictly prohibited.
• Money Laundering: Using po ok for money laundering is strictly prohibited and a criminal offence.
• Account Selling: Buying, selling, or transferring your po ok account to another person is strictly prohibited.
• Hacking: Attempting to gain unauthorized access to the platform's systems is prohibited and constitutes a criminal offence.

Po ok reserves the right to close accounts, forfeit balances, and take legal action for violations of these prohibitions — without prior notice.

Po ok reserves the right to temporarily suspend or permanently close an account under the following circumstances.

• If the Terms & Conditions are violated.
• When suspicious or unusual transactions are detected.
• If KYC verification has not been completed.
• When the user requests to close their own account.
• Extended inactivity (more than 12 months).

You will be notified by registered email or phone if your account is suspended. Any valid balance will be returned after verification; however, balances may be forfeited if the account is closed due to a breach of terms.

Users may request account closure at any time. Any outstanding balance will be settled through the standard process.

Po ok believes gaming is a form of entertainment — not a source of income or a way to solve problems. We want every user to enjoy gaming in a healthy and enjoyable way.

• Deposit Limit: Set a daily, weekly, or monthly deposit limit to help keep your spending in check.
• Session Timer: Set a time limit for your play sessions in advance. You will receive an alert once that time is up.
• Self-Exclusion: If you feel your gaming is getting out of control, you can self-exclude your account for a set period.
• Reality Check: Take regular breaks during your gaming sessions and review your wins and losses.

If you or someone close to you is struggling with a gaming addiction, please Responsible Gaming Visit the page or contact us at support@pook.im. Our expert team is always ready to help.

Po ok takes the protection of your personal information very seriously. Details provided at registration are used solely to improve our services and meet legal obligations.

• Your information is never sold to third parties.
• All data is secured with SSL encryption.
• Information may be disclosed to authorities if required for legal investigations.
• To view or delete your data, please get in touch with us.

For more details, visit our Privacy Policy Read.

Po ok reserves the right to update these Terms & Conditions, in part or in full, at any time. Any changes will be communicated to your registered email and reflected on this page.

• At least 7 days' notice will be given for any major changes.
• Minor or technical updates may take effect immediately.
• Continued use of the platform after any changes will be considered acceptance of the updated Terms.

The latest Terms & Conditions are always available on this page. Check the "Last Updated" date at the top of the page.

If you have any questions or complaints regarding these Terms & Conditions, please get in touch with us. po ok takes all user concerns seriously and is committed to resolving them promptly.

• Email: support@pook.im
• Support Hours: 24 hours, 7 days a week
• Live Chat: Available after logging in to the platform

Complaints typically receive an initial response within 48 hours. Complex cases may take up to 7 business days to resolve.